Information to Include in a Support Ticket
- client name
- CMS or content system name and version
- Connector or App version installed
- name of job for which the issue occurs
- date of job submission
- detailed description of the issue
- any error text–copy and paste, if applicable
Files to attach to the support ticket:
- CMS log files for the date the issue occurred
- Connector or App log files for the date the issue occurred
- screen capture of the issue