How the Connector Helps You Manage Your Translation Lifecycle

The Lionbridge Connector for ServiceNow (“Connector”) is a plug-in module for ServiceNow. It provides a range of features and user interface enhancements in ServiceNow that enable you to select, send, monitor, and retrieve content for translation into any language ServiceNow supports.

These features automate the process, which dramatically reduces the effort and time required to export and re-import content that needs to be localized. This is very helpful when translating large volumes of content or ensuring that translated content is quickly re-imported to meet deadlines.

When you use the Connector, you manage your translation lifecycle entirely from within ServiceNow:

  1. The Connector exports your content from ServiceNow in either XML or HTML format.
  2. The Connector interacts with the Clay Tablet to deliver your content to your translation provider, based on routing rules that your company chooses and the Lionbridge Connector Team implements.
  3. When the translated content is ready, the Clay Tablet retrieves it from your translators and delivers it to the Connector.
  4. The Connector automatically re-imports the content into the correct location in ServiceNow.

You can then review, revise, reject, or publish the translated content as needed.

Note: Neither the Connector nor the Clay Tablet performs any translation. Similarly, the Lionbridge Connector Team does not provide any translation services. Your company chooses the translation provider that performs the translation.