Welcome to the Connector

• 1: Terminology
• 2: How the Connector Works with ServiceNow
• 3: Using this Guide
• 4: How to Contact Lionbridge Connector Support

1 - Terminology

Freeway	The name of the Lionbridge translation portal for submitting content to and retrieving content from the Lionbridge translation provider.
FTP Server	File Transfer Protocol (FTP) is a standard network protocol used to transfer files from one host to another host over a TCP-based network, such as the Internet. Translation providers may receive and send files for translation using an FTP server.
Lionbridge	The publisher of the Freeway translation portal and a translation provider. Users connect to the Freeway translation portal to submit content to and retrieve content from the Lionbridge translation provider.
Lionbridge Connector for ServiceNow(“Connector”)	The connector software that Lionbridge has developed and provides, which plugs into your ServiceNow installation to provide connectivity to the Lionbridge translation services. In this document it is referred to as the Connector. This is the software you are installing and configuring as you work through this document.
MT	Machine translation. The translation provider can be a machine translation service, such as Google Translate.
Producer	Content system that sends content or documents out for translation. In this case, this is ServiceNow.
Provider	A provider of translation services. The delivery of assets to the provider may be via an FTP server or a TMS connector.
TMS	Translation management system that the translation provider users.

2 - How the Connector Works with ServiceNow

The Lionbridge Connector (“Connector”) is an important part of the Lionbridge translation solution.

The Connector is installed on your system as an add-in to ServiceNow. Its functionality is displayed to the users as part of ServiceNow.

Your translation systems architecture might look like the configuration above. It may have additional content systems or translation providers, but the core concepts remain the same. If your translation provider is Lionbridge, it is accessed via Freeway.

During implementation, Lionbridge Connector Support works with you and your translation providers to configure and test the other elements of your translation solution, which are the connections to your translation providers' systems.

3 - Using this Guide

Purpose of this guide

This guide describes everything you need to know to install and configure the Lionbridge Connector (“Connector”) for ServiceNow. It describes the delivery package contents, system requirements, installation instructions, and configuration procedures.

Recommendation: Review the user guide to fully understand the powerful features of the Connector.

Who should use this guide

This guide is intended for ServiceNow administrators and system integrators.

What you should already know

This document assumes that your company already has an installed instance of ServiceNow. It assumes that you have a strong working knowledge of ServiceNow features.

If Lionbridge is your company’s translation provider, it assumes that Freeway is already set up for your company.

How to find out more about the Lionbridge Connector for ServiceNow

For information on using the Lionbridge Connector to send and receive content for translation from ServiceNow, read the Lionbridge Connector for ServiceNow User Guide.

Documentation conventions

This guide uses the following conventions:

Convention	Description
Bold	Highlights screen elements such as buttons, menu items, and fields.
Courier	Highlights input, file names, and paths.
Italics	Highlights terms to emphasize, variables, or document titles.
>	Indicates a menu choice. For example, “Navigate to Lionbridge Connector > Jobs > Create New.”

4 - How to Contact Lionbridge Connector Support