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Installing the Connector

This section describes how to install the Connector installation package into your ServiceNow system. Before you install the Lionbridge Connector (“Connector”), verify that you have reviewed the system requirements and followed all the pre-installation procedures described in Before You Install.

To install the Connector into ServiceNow:
  1. Log in to ServiceNow as a system administrator.
  2. Navigate to System Applications > Applications.
  3. Click the Downloads tab.
  4. Select or search for: “[Lionbridge Connector]”.
  5. Download the Connector package to the ServiceNow Application Repository.
  6. Install the Connector application from the ServiceNow Application Repository.

Next you can:

1 - Installing the Global Components Update Set

This section describes the Global Components Update Set and explains how to install it. The Global Components Update Set is an optional package that supports the following features in the Connector:

  • Auto accept translations when they are received: Determines whether by default the Connector automatically accepts all completed translation jobs.

  • Auto publish translations when they are received: Determines whether by default the Connector automatically publishes all completed translation jobs.

For more information about these features, see Configuring the Lionbridge Connector for ServiceNow.

To install the Global Components Update Set:

  1. Contact Lionbridge Connector Support to obtain this optional package. For details, see How to Contact Lionbridge Connector Support.

  2. Install the update set. For detailed instructions, refer to the ServiceNow documentation at: https://docs.servicenow.com/bundle/newyork-application-development/page/build/system-update-sets/reference/get-started-update-sets.html.

Next you configure Connector parameters, as described in Configuring the Lionbridge Connector for ServiceNow.