Before You Install

1: System Requirements
2: Setting Your System Date, Time, and Time Zone Correctly
3: Configuring Network Settings for a Firewall
4: Obtaining Lionbridge Content API/Credentials

Before you begin to install the Lionbridge Connector for ServiceNow, please review the system requirements, described in System Requirements, and perform the following pre-installation procedures:

Setting Your System Date, Time, and Time Zone Correctly.
Optional step. If you have a firewall, you must configure your ports so that the Connector can communicate with the Lionbridge system. For details, see Configuring Network Settings for a Firewall.
Obtaining Clay Tablet Credentials.

Note: If you have already set up your Clay Tablet account, you can skip this step. Ensure that you know your account credentials.

1 - System Requirements

The Lionbridge Connector for ServiceNow (Connector) must be installed on the machine where ServiceNow is installed. The Connector supports the following ServiceNow versions:

London
Madrid
New York

The Connector has no additional hardware or software requirements beyond those of ServiceNow.

2 - Setting Your System Date, Time, and Time Zone Correctly

To ensure your translation jobs are processed promptly and correctly, the Connector requires that any connecting machines have the correct system time and date settings.

Important: Before proceeding, ensure that the system date, time, and time zone are set correctly on any systems that will run the Connector. If these settings are incorrect, the following error message is displayed: Error. The difference between the request time and the current time is too large.

3 - Configuring Network Settings for a Firewall

Optional step. If you have a firewall, you must configure your ports so that the Connector can communicate with the Clay Tablet. The Connector must be able to communicate with the Clay Tablet by initiating the following outbound network connection:

Protocol	Port Number	Description	Location to Configure
HTTPS	Port 443	For secure access to the Clay Tablet	https://content-api.lionbridge.com/v1

To send content for translation to Lionbridge Freeway, also configure:

Protocol	Port Number	Description	Location to Configure
HTTPS	Port 443	For secure access to Lionbridge Freeway	https://fwapi.lionbridge.com/obvibundles/ freewayauth.asmx
HTTPS	Port 443	For secure access to Lionbridge Freeway	https://fwapi.lionbridge.com/obvibundles/ service.asmx

4 - Obtaining Lionbridge Content API/Credentials

The Clay Tablet uses OAuth2 for authentication. You authenticate with your Lionbridge Connector Support username and password to obtain an access token. These tokens do not expire.

Create an account at https://connectors.zendesk.com.
Send an email to connectors@lionbridge.com from the email you used to create your account, requesting access to the API.

Support will grant you access and set up a license to the Clay Tablet.

Important: You need a license when you are ready to send out a job for translation. You require a separate license for each translation provider (providerId). If you do not already have a business relationship with Lionbridge, either the Lionbridge Channels team or the Sales team will contact you.