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Welcome to the Cartridge

Welcome to the Lionbridge Cartridge for Salesforce Commerce Cloud (Cartridge) version 1.1.0. The Cartridge enables you to automate sending and retrieving content from Salesforce Commerce Cloud, which dramatically reduces the effort required to create, maintain, and publish Web content in multiple languages.

1 - The Translation Lifecycle

The translation lifecycle is the broad process of selecting content, sending it out for translation, and then receiving the translated content back from translation.

This set of steps usually fits inside a larger, more general process called the content lifecycle, which is the process of creating, reviewing, editing, approving, and publishing content.

When you consider the translation lifecycle and the content lifecycle together, you have the global content value chain, which is the strategy for managing multilingual content.

Remember that localizing content is a subset of steps in the broader content lifecycle. This will improve your focus on key localization considerations, improve processes, and keep all content stakeholders included. Together, this results in better content management.

2 - How the Cartridge Helps You Manage Your Translation Lifecycle

The Lionbridge Cartridge for Salesforce Commerce Cloud (Cartridge) is a plug-in module for Commerce Cloud. It provides a range of features and user interface enhancements in Commerce Cloud that enable you to select, send, monitor, and retrieve content for translation into any language Commerce Cloud supports.

These features automate the process, which dramatically reduces the effort and time required to export and re-import content that needs to be localized. This is very helpful when translating large volumes of content or ensuring that translated content is quickly re-imported to meet deadlines.

When you use the Cartridge, you manage your translation lifecycle entirely from within Commerce Cloud:

  1. The Cartridge exports your content from Commerce Cloud in XML format and delivers these content files to the central, hosted Clay Tablet Platform.
  2. The Clay Tablet Platform delivers your content to your translation providers, based on routing rules that your company chooses and the Lionbridge Connector Team implements.
  3. When the translated content is ready, the Clay Tablet Platform retrieves it from your translators and delivers it to the Cartridge.
  4. The Cartridge automatically re-imports the content into the correct location in Commerce Cloud.

You can then review, revise, reject, or publish the translated content as needed.

Note: Neither the Cartridge nor the Clay Tablet Platform performs any translation. Similarly, the Lionbridge Connector Team does not provide any translation services. Your company chooses the translation provider that performs the translation.

3 - Using this Guide

Purpose of this guide

This guide describes how to use the Lionbridge Cartridge (Cartridge) for Salesforce Commerce Cloud to manage your translation lifecycle. It describes how to send Commerce Cloud components for translation and receive them back from translation.

Who should use this guide

This guide is intended for content editors, project, marketing, localization or translation managers, or others who are responsible for creating, editing, or approving content for translation that resides in your Salesforce Commerce Cloud. This guide is also useful for translation providers who receive content from your Salesforce Commerce Cloud, because it describes your company’s translation management process.

What your company setup should be

This document assumes that:

  • Your company already has a functioning instance of Salesforce Commerce Cloud.
  • The Lionbridge Cartridge for Salesforce Commerce Cloud has been implemented, configured, and tested on your Salesforce Commerce Cloud.
  • The Lionbridge Connector Team has set up the Clay Tablet Platform to send content to your translation providers.
What you should already know

This document assumes that:

  • You are familiar with the Cartridge’s configuration for your Salesforce Commerce Cloud, and the reasons for choosing certain configuration options. This is important because your company’s configuration determines which features are available.
  • You are familiar with your company’s translation process and requirements.
  • You have valid user credentials to log into Salesforce Commerce Cloud.
  • You have the required permissions to access the Cartridge functionality described in this guide.

Note: Not all the features described in this guide may be available. Feature availability depends on both your company’s Cartridge setup and the roles to which you are assigned. If you cannot access functionality that you need, contact your company’s Salesforce Commerce Cloud administrator.

How this guide is organized

This guide contains the following chapters:

Chapter Description
Welcome to the Lionbridge Cartridge for Salesforce Commerce Cloud A brief description of the Clay Tablet for Salesforce Commerce Cloud solution and how it fits into the translation lifecycle. It also includes information about this guide and Clay Tablet Technologies Support contact information.
Getting Started with the Lionbridge Cartridge for Salesforce Commerce Cloud How to get started and an overview of the Lionbridge Cartridge for Salesforce Commerce Cloud interface and key features.
Sending Content for Translation How to use the Lionbridge Cartridge for Salesforce Commerce Cloud to send out content for translation.
Monitoring Translation Jobs How to monitor the translation status of content that you sent out for translation.
How to find out more about the Lionbridge Cartridge for Salesforce Commerce Cloud

For information on installing and configuring the Lionbridge Cartridge for Salesforce Commerce Cloud, read the Lionbridge Cartridge for Salesforce Commerce Cloud Installation and Configuration Guide.

Documentation conventions

This guide uses the following conventions:

Convention Description
Bold Highlights screen elements such as buttons, menu items, and fields.
Courier Highlights input, file names, and paths.
Italics Highlights terms for emphasis, variables, or document titles.
> Indicates a menu choice. For example, “Select Admin Tools > Configuration.”

4 - How to Contact Lionbridge Connector Support

How to Contact Lionbridge Connector Support

You can submit a support ticket either:

See also: