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Monitoring Translation Status

1: Translation Statuses
2: Monitoring Translation Jobs
3: Monitoring Translation Job Details

After you send out jobs for translation, you can monitor their status. The Lionbridge App updates the status at different milestones in the translation process.

You can view the translation status of all translation jobs together, and archive or delete completed jobs, in the Translation Jobs tab, as described on Monitoring Translation Jobs.
You can view the translation status of individual items within a translation job, and view source and translated assets, in the Job Details tab, as described on Monitoring Translation Job Details.

For a list and description of translation statuses, see Translation Statuses.

1 - Translation Statuses

After you send out Oracle Eloqua assets for translation, they are referred to as items.

An item is an asset that is being translated into a specific target language. For example, if you are translating 100 assets from one source language into three target languages, then there are 300 items.

The Lionbridge App sends out one or more items for translation as a single translation job. Items can have the following translation statuses:

Note: The status icons are displayed only on the non-maximized version of the Job Details tab.

Status	Icon	Description
Created		The App created the job for sending out the item to the translation provider.
Preparing		The App is preparing the item for translation.
Preparing (error)		An error occurred while the App prepared the item for translation.
Packing		The App is packaging this item for the job.
Packing (error)		An error occurred while the App packaged this item for translation.
Ready to Send		The item is ready to send out to the Clay Tablet for delivery to the translation provider.
Sending		The App is sending out the item to the Clay Tablet for delivery to the translation provider.
Sending failed		The App failed while trying to send out the item to the Clay Tablet for delivery to the translation provider.
Sent to CT Platform		The App sent the item to the Clay Tablet for delivery to the translation provider.
Sent to translation provider		The Clay Tablet sent the item to the translation provider.
In translation		The translation provider has received the item for translation and has not yet returned the translated item.
Completed (translation received)		The App has received the translated item back from the translation provider and imported it into the SaaS content system. It is ready for review. Tip: Click the green checkmark icon to accept the translation, or click the red X icon to reject it.
Completed (translation approved)		A user has reviewed the completed translation and approved it.
Completed (nothing to translate)		There is no translatable content in this item.
Completed (with LocalTM)		The App translated this content item using information in the local translation memory and imported it into the SaaS content system.
Completing with error (will try more times)		The App has received the translated item back from the translation provider. However, errors occurred while importing it into the SaaS content system. App will retry importing the translated item into the SaaS content system.
Translation rejected		A user has reviewed the completed translation and rejected it.
Failed		The App failed to manage the translation of this item. Tip: In the Job details tab, you can mouseover the Error icon to view information about the type of error.

2 - Monitoring Translation Jobs

You monitor translation jobs in the Translation Jobs tab.

To monitor translation status:

Open the Lionbridge App. For detailed instructions, see Getting Started with the Lionbridge App for Oracle Eloqua.
In the App, click the Nav menu button to open the menu.

In the menu, select Translation Jobs.

Note: If a maximized page in the App is already open, then in the Lionbridge App for Eloqua menu on the left, you can click Translation Jobs to open the maximized version of this page, described below.

By default, the jobs are sorted in reverse chronological order by the Created column, which displays the job-creation date.

The Translation Jobs tab displays the following information about all the jobs you and other team members sent for translation that have not been archived or deleted:

Column	Description
Job Name	The job name, created when you or another team member sent out the job for translation.
Created	The date and time when you or another team member sent out the job for translation, in the following format: YYYY-MM-DD hh:mm:ss AM/PM.
Total	The total number of assets in this translation job.
Out	The number of items in this translation job that the Lionbridge App sent out for translation. Note: There is a separate item for each source and target language pair. For example, if you created a job that sends out a single asset for translation from English to both French and German, then these are two separate items in this tab: English to French, and English to German.
Back	The number of items in this translation job that the Lionbridge App received back from translation.
Done	The number of items in this translation job for which the translation is complete. Note: If there are items in the job with errors, including Failed Or Rejected status, you can hover over the Error icon Job Details to view information about the number of items with errors, and the type of errors. If the error is resolved and the item is processed normally, the error is no longer included in the status.

Optional. You can do one or more of the following to facilitate displaying the items you want to see in this tab:

If there are many items in this tab, it may have multiple pages. The navigation bar below the list helps you navigate through the pages and displays your position in the tab. Click Previous, Next, or a page number to navigate to the corresponding page.
To sort the items in the tab by a different column, click the corresponding column header.
To reverse the sort order of a column, click the column header.

Optional. You can view additional information about each job and filter these items on the maximized version of the Translation Jobs tab:

To open the maximized version of this tab, click the Maximize Window button .

The bottom-left corner below the list displays the number of items displayed in the current tab and the total number of jobs in this tab.

By default, the jobs are sorted in reverse chronological order by the Creation Date column.

The tab displays the following information about all the jobs you and other team members sent for translation that have not been archived or deleted:

Column	Description
Job Name	The job name, created when you or another team member sent out the job for translation.
Creation Date	The date and time when you or another team member sent out the job for translation, in the following format: YYYY-MM-DD hh:mm:ss AM/PM.
Created By	The username of the user who sent out the job for translation.
Team	The team for this translation job, specified when you or another team member sent out the job for translation.
Provider	The translation provider to which the Lionbridge App sends this translation job.
LTM	Indicates whether the Use Local TM check box was selected when the job was sent out for translation. * If this column displays Yes, then the Use Local TM check box was selected when the job was sent out for translation. * If this column is blank, then the Use Local TM check box was not selected when the job was sent out for translation.
Total	The total number of assets in this translation job.
Sent Out	The number of items in this translation job that the Lionbridge App sent out for translation. Note: There is a separate item for each source and target language pair. For example, if you created a job that sends out a single asset for translation from English to both French and German, then these are two separate items in this tab: English to French, and English to German.
Received	The number of items in this translation job that the Lionbridge App received back from translation.
Completed	The number of items in this translation job for which the translation is complete. Note: If there are items in the job with errors, including Failed Or Rejected status, you can hover over the Error icon Job Details to view information about the number of items with errors, and the type of errors. If the error is resolved and the item is processed normally, the error is no longer included in the status.

Optional. You can do one or more of the following to facilitate displaying the items you want to see in the maximized version of this tab:

You can specify how many items to display in a page. Above the top-left corner of the list, select the number to display from the Show X Entries list.
You can specify which type of jobs to view in the Job type dropdown list:
Select Live to view all jobs that have not been archived. This is the default view.
Select Archived to view all archived jobs.

Then click Refresh.

You can use the Search box above the top-right corner of the list to search for a specific item in the list or to filter the list. As you type into the Search box, the Lionbridge App automatically searches for matches across all columns and displays only the matching items.

Note: The search feature filters all items in the tab, not only those displayed on the current page.

If there are many items in this tab, it may have multiple pages. The navigation bar below the list helps you navigate through the pages and displays your position in the tab. Click Previous Page, Next Page, or a page number to navigate to the corresponding page.
To sort the items in the tab by a different column, click the corresponding column header.
To reverse the sort order of a column, click the column header.
To update the list of displayed jobs, click Refresh.

Optional. You can perform the following actions on jobs:

You can view additional information about the job, including asset information, source and target languages, and links to the source and target versions. To view job details, click the link in the Job Name column. The Job Details tab opens for this job. For details, see Monitoring Translation Job Details.
You can archive jobs so that they will no longer be displayed by default in this tab.

Ensure that the Live Job type is displayed.
Select the check boxes for the jobs to archive, and click Archive, or in the maximized version of this tab, click Archive Selected Jobs.

Notes: You can archive a job only if you submitted the job or if you are a site administrator. You cannot archive a job if it has incomplete items. This means that if a job has items that the Lionbridge App sent out for translation and that did not yet return from translation, you cannot archive the job.

Tip: In the maximized version of this tab, you can view jobs after archiving them. In the Job type list, select Archived, and then click Refresh.

You can un-archive jobs so that they will be displayed by default in this tab.

Ensure that the Archived Job type is displayed.
Select the check boxes for the jobs to un-archive, and click Un-archive, or in the maximized version of this tab, click Un-archive Selected Jobs.

Note: You can un-archive a job only if you submitted the job or if you are a site administrator.

You can delete jobs, so that you can no longer view information about them anywhere. Select the check boxes for the jobs to delete, and click Delete, or in the maximized version of this tab, click Delete Selected Jobs.

3 - Monitoring Translation Job Details

You monitor the status of individual items within a translation job in the Job Details tab.

Note: If you have the Download Translation Files permission or you are a site administrator, you can download source and target XML translation files in this tab. For detailed instructions, see Downloading Translation Files.

To monitor translation status:

Open the Lionbridge App. For detailed instructions, see Getting Started with the Lionbridge App for Oracle Eloqua.
In the App, click the Nav menu button to open the menu.

In the menu, select Translation Jobs.

The Translation Jobs tab opens. For detailed information about this tab, see Monitoring Translation Jobs.

In the Job Name column, click a job name.

Note: If a maximized page in the App is already open, then in the Lionbridge App for Eloqua menu on the left, you can click Translation Jobs to open the maximized Translation Jobs tab, and then click a job name in the Job Name column to open the maximized version of this page, described below.

You use this tab to view detailed information about the assets in a translation job and to access the source and target versions in Oracle Eloqua.

Note: There is a separate item for each source and target language pair. For example, if you created a job that sends out a single asset for translation from English to both French and German, then these are two separate items in this tab: English to French, and English to German.

By default, the items are sorted in alphabetical order by the Item column.

The tab displays the following information about all the assets in this job:

Column	Description
Item	The Lionbridge App’s name for the asset in Oracle Eloqua. This includes the full folder path.
Info	* The language code of the source language of the asset sent for translation is displayed, in grey, in the first row of this column. Tip: To view the source asset in Oracle Eloqua, click the link. * The language code of the target language into which to translate the asset, is displayed, in black, in the second row of this column. This was specified when the asset was added to the queue. Tip: To view the translated asset in Oracle Eloqua, click the link. This link is available only if the asset was translated. * The total number of words translated, preceded by T. Note: If you have the Download Translation Files permission or if you are a site administrator, you can click the download button to download source and target XML translation files. For more information, see Downloading Translation Files.
Status	An icon displays the translation status of the item. Mouseover the icon for the status name. The date and time when the item was last updated are displayed below the status icon, in the following format: MM-DD kk:mm (24-hour clock). For a list and description of translation statuses and corresponding icons, see Translation Statuses. Notes about Failed status and errors: If the status is Failed Or Rejected, you can click the Reload icon to retry the step where the Lionbridge App failed. If the item has an error, including Failed Or Rejected status, you can hover over the Error icon Translation Jobs to view information about the type of error. If the error is resolved and the item is processed normally, the error icon is no longer displayed. Note about accepting or rejecting translations: If the status is Completed (translation received), you can click the green checkmark icon to accept the translation, or click the red X icon to reject it.

Optional. You can do one or more of the following to facilitate displaying the items you want to see in this tab:

To update the displayed jobs, click Refresh.
If there are many items in this tab, it may have multiple pages. The navigation bar below the list helps you navigate through the pages and displays your position in the tab. Click Previous, Next, or a page number to navigate to the corresponding page.
To sort the items in the tab by a different column, click the corresponding column header.
To reverse the sort order of a column, click the column header.

Optional. You can view additional information about each item in the job and filter these items on the maximized version of the Job Details tab:

To open the maximized version of this tab, click the Maximize Window button .

You use this tab to view detailed information about the assets in a translation job and to access the source and target versions in Oracle Eloqua.

The bottom-left corner below the list displays the number of items displayed on the current page and the total number of items in the job.

Note: There is a separate item for each source and target language pair. For example, if you created a job that sends out a single asset for translation from English to both French and German, then these are two separate items in this tab: English to French, and English to German.

By default, the items are sorted in alphabetical order by the Item Name column.

The tab displays the following information about all the assets in this job:

Column	Description
Item Name	The Lionbridge App’s name for the asset in Oracle Eloqua. This includes the full folder path.
Source Language	The language code of the source language of the asset sent for translation. Tip: To view the source asset in Oracle Eloqua, click the link.
Target Language	The language code of the target language into which to translate the asset. Tip: To view the translated asset in Oracle Eloqua, click the link. This link is available only if the asset was translated.
Status	The translation status of the item. For a list and description of translation statuses, see Translation Statuses. Notes about Failed status and errors: If the status is Failed, you can click the Reload icon to retry the step where the Lionbridge App failed. If the item has an error, including Failed Or Rejected status, you can hover over the Error icon Translation Jobs to view information about the type of error. If the error is resolved and the item is processed normally, the error icon is no longer displayed. Note about accepting or rejecting translations: If the status is Completed (translation received), you can click the green checkmark icon to accept the translation, or click the red X icon to reject it.
Words	The number of words in the asset for translation.
Last Updated	The date and time when this job was last updated, in the following format: YYYY-MM-DD hh:mm:ss AM/PM. Updates include activities such as preparing to send out the job for translation and status changes.
Eloqua Asset Type	The type of asset in Oracle Eloqua.
Eloqua Asset Name	The name of the asset in Oracle Eloqua.
Eloqua Asset ID	The Lionbridge App’s unique identifier for this asset.

Optional. You can do one or more of the following to facilitate displaying the items you want to see in the maximized version of this tab:

You can specify how many items to display in a page. Above the top-left corner of the list, select the number to display from the Show X Entries list.
In the Display dropdown list, you can specify which type of items to view:
- Select Failed items to view only assets for which the Lionbridge App failed to complete a step after 10 attempts. The Lionbridge App does not retry the failed step unless you click the Reload icon in the Status column, described above.
- Select Completed items to view all translated items that the Lionbridge App has re-imported into Oracle Eloqua.
- Select Incomplete items to view only assets that the Lionbridge App has not yet re-imported into Oracle Eloqua. Usually these are assets that are currently in translation, or that were just recently received back from translation and that the Lionbridge App is trying to re-import into Oracle Eloqua.

Then click Refresh. (By default, all types of items are displayed.)

To update the displayed jobs, click Refresh.
You can use the Search box above the top-right corner of the list to search for a specific item in the list or to filter the list. As you type into the Search box, the Lionbridge App automatically searches for matches across all columns and displays only the matching columns.

Note: The search feature filters all items in the tab, not only those displayed on the current page.

If there are many items in this tab, it may have multiple pages. The navigation bar below the list helps you navigate through the pages and displays your position in the tab. Click Previous Page, Next Page, or a page number to navigate to the corresponding page.
To sort the items in the tab by a different column, click the corresponding column header.
To reverse the sort order of a column, click the column header.

Optional. You can perform the following actions on items in a job:

You can view the source version of the asset in Oracle Eloqua. Do one of the following:
- Click the grey text link in the first row of the Info column.
- In the maximized version of this tab, click the link for an asset in the Source Language column.

Oracle Eloqua opens in a new browser tab, displaying the asset in its source language.

If the asset has Completed status, you can view the target (translated) version in Oracle Eloqua. Do one of the following:
- Click the black text link in the second row of the Info column.
- In the maximized version of this tab, click the link for an asset in the Target Language column.

Oracle Eloqua opens in a new browser tab, displaying the translated asset.

If the asset has Completed (translation received) status, you can accept or reject the translated item. Do one of the following:
To accept the translated item, in the Status column, click the green checkmark icon .

Note: In the maximized version of this tab, this icon is in the column to the right of the Status column.

To reject the translated item, in the Status column, click the red X icon .

Note: In the maximized version of this tab, this icon is in the column to the right of the Status column.

To close the Job Details tab and return to the Translation Jobs tab, click Close.