Oracle Content and Experience
Connector for Oracle Content and Experience
Oracle Content and Experience (OCE) is a cloud-based content hub to drive omni-channel content management and accelerate experience delivery. (Note: https://docs.oracle.com/en/cloud/paas/content-cloud/) Lionbridge Connector for OCE is based on OCE’s Translation Connector Framework.
Documentation Resources
Installation and Configuration Guide
For how to use Lionbridge Connector for OCE once it’s configured, please refer to OCE’s documentation:
https://docs.oracle.com/en/cloud/paas/content-cloud/managing-assets/localize-content-items.html
https://docs.oracle.com/en/cloud/paas/content-cloud/managing-assets/manage-asset-translation-jobs.html
1.1 - Welcome to the Connector
Welcome to the Lionbridge Connector for Oracle Content and Experience (Connector) version 1.0.0. This is Lionbridge ’s connector between Oracle Content and Experience and the Clay Tablet.
1.1.2 - How the Connector Works with Oracle Content and Experience
The Lionbridge Connector (Connector) is an important part of the Lionbridge translation solution.
The Connector is installed on the Oracle Content and Experience (OCE) cloud-based content hub. Its functionality is displayed to the users as part of OCE.

Your translation systems architecture might look like the configuration above. It may have additional content systems or translation providers, but the core concepts remain the same. If your translation provider is Lionbridge, it is accessed via Freeway.
During implementation, Lionbridge Connector Support works with you and your translation providers to configure and test the other elements of your translation solution, which are the connections to your translation providers' systems.
1.1.3 - Using this Guide
Purpose of this guide
This guide describes everything you need to know to configure Lionbridge Connector (Connector) for Oracle Content and Experience (OCE).
Who should use this guide
This guide is intended for Oracle Content and Experience administrators and system integrators.
What you should already know
This document assumes that your company already has an account on the Oracle Content and Experience cloud-based content hub. It assumes that you have a strong working knowledge of Oracle Content and Experience and its features.
Documentation conventions
This guide uses the following conventions:
Convention |
Description |
Bold |
Highlights screen elements such as buttons, menu items, and fields. |
Courier |
Highlights input, file names, and paths. |
Italics |
Highlights terms for emphasis, variables, or document titles. |
> |
Indicates a menu choice. For example, “Select Admin Tools > Configuration.” |
1.1.4 - How to Contact Lionbridge Connector Support
Email @: connectors@lionbridge.com
You can submit a support ticket either:
1.1.4.1 - Submitting a Support Ticket
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Do one of the following:
Important: Include the information and attachments in your email that are listed in the sub-sections below.
- Everyone in the original cc receives updates unless they request to be removed from the ticket.
Important: Check your email spam folder (especially first-time Zendesk users) as sometimes email notifications from Zendesk are marked as spam.
When the issue is resolved, Lionbridge closes the ticket.
1.1.4.3 - Viewing and Updating Your Support Ticket in Zendesk
Important: You must log into Zendesk to view your support tickets there.
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Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
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Enter your credentials, and click Sign in.

Note: If you do not have sign-in credentials yet, then click either Sign up or Get a password, and follow the onscreen instructions.
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After signing in, click My activities to view the tickets you opened or where you are cc’d.
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To update tickets, you can reply or attach files.
For more information, refer to “Submitting and tracking support requests” in Zendesk’s Help Center guide for end-users, at: https://support.zendesk.com/hc/en-us/articles/203664386-Help-Center-guide-for-agents-and-end-users.
Important: Zendesk refers to a support ticket as a support request. These terms are interchangeable.
1.1.4.4 - Signing Up for a Zendesk Account for Lionbridge Connectors
You can create a new Zendesk account for Lionbridge Connectors.
Note: If you have previously emailed Lionbridge Connectors Support at connectors@lionbridge.com to create a support ticket, you can get a password for your email account. For detailed instructions, see “How to Get a Password if You Have Previously Emailed Lionbridge Connectors.”
To sign up for a Zendesk account:
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Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
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Click Sign up link.

The Sign up page opens.

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Enter your name and email address, and select I’m not a robot check box.
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Click Sign up.
The Sign-up complete page opens. You will receive a verification email shortly with a verification link that enables you to sign in. If you do not receive an email within a few minutes, please check your junk or spam folder.
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Click the link in the verification email to create a password and sign into Zendesk.
1.1.4.5 - Getting a Zendesk Password if You Previously Emailed Lionbridge Connectors
If you have previously emailed Lionbridge Connectors Support at connectors@lionbridge.com to create a support ticket, you can get a password for your email account.
To get a password:
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Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
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Click the Get a password link.

The Please set me up with a new password page opens.

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Enter the email address from which you emailed Lionbridge Connectors Support (connectors@lionbridge.com).
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Click Submit.
Zendesk sends you an email with instructions for creating your password.
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Follow the instructions in the email from Zendesk to create your password.
You can now sign in to Zendesk to create, view and update your support tickets.
1.2 - Configuring the Connector
Since Oracle Content and Experience (OCE) is a cloud-based environment, you do not install the Lionbridge Connector for OCE (Connector). The Connector is a plug-in on the OCE cloud-based content hub.
To add the Connector and configure it to work with Oracle Content and Experience (OCE), you complete the following general steps:
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Create a translation connector in OCE. For detailed instructions, see Creating a Translation Connector in Oracle Content and Experience.
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Create a localization policy, which defines whether a translation is required and if so, what are the required and optional languages for assets. For a detailed description and instructions, refer to the OCE documentation at: https://docs.oracle.com/en/cloud/paas/content-cloud/managing-assets/create-localization-policies.html.
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Add the localization policy you just created to a publishing channel, which determines the release rules applied to items in a repository. For detailed instructions, refer to the OCE documentation at: https://docs.oracle.com/en/cloud/paas/content-cloud/managing-assets/create-and-share-publishing-channels.html.
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Create or edit a repository, which enables you to manage all the assets you need for one purpose in one place.
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In the Translation Connectors dropdown list, select the translation connector you created in step 1, above.
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In the Publishing Channels dropdown list, select the publishing channel you created or edited in step 3, above.
For detailed instructions, refer to the OCE documentation at: https://docs.oracle.com/en/cloud/paas/content-cloud/managing-assets/create-and-manage-asset-repositories.html.
When the configuration is complete, OCE users can start using the Connector to manage translations. For detailed instructions, refer to the OCE documentation.
1.2.1 - Creating a Translation Connector in Oracle Content and Experience
The first step of configuring the Lionbridge Connector for OCE is creating a translation connector in OCE.
To create a translation connector in OCE:
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Sign into OCE. The URL is XXX.ocp.oraclecloud.com, where XXX is the subdomain of your instance on OCE. *** move this to whatever the first topic is
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Click Integrations under Administration in the left navigation menu.

Tip: You may need to scroll down to access the Integrations menu item.
The Integrations page opens.
- Choose Translation Connectors from the dropdown list and click Create.

The Create dialog box opens.

- Click Custom Connector.
The Configure Connector – Connector Settings page opens.

- Complete the following fields:
Field |
Description |
Name |
Enter your name for the Lionbridge Connector. This is the name that will be displayed in the OCE interface. |
Description |
Optional. |
Connector service URL |
Enter the URL of the OCE connector REST API that Lionbridge hosts. This is https://oceconnector-staging-win.azurewebsites.net/api . *** this is the staging URL – update to prod URL when available |
User name |
Leave this blank. |
User password |
Leave this blank. |
Accept self-signed certificate |
Do not select this check box. |
- Click Next.
The General tab opens, displaying the name of the translation connector you are creating as the .

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Select the Enabled for end users check box, at the bottom of the tab.
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Click the Additional Fields tab to open it.

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In the Token and ProviderID fields, enter the values provided by the Lionbridge Connector Support team.
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Click Save.
The Integrations –Translation Connectors page opens, listing the translation connector you just created and added to your OCE instance.

- Locate the translation connector you just created and click Enable.