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Welcome to the Lionbridge Connector for Episerver

1: The Translation Lifecycle
2: How the Connector Helps You Manage Your Translation Lifecycle
3: Using this Guide
4: How to Contact Lionbridge Connector Support

4.1: Submitting a Support Ticket
4.2: Information to Include in a Support Ticket
4.3: Viewing and Updating Your Support Ticket in Zendesk
4.4: Signing Up for a Zendesk Account for Lionbridge Connectors
4.5: Getting a Zendesk Password if You Previously Emailed Lionbridge Connectors

Welcome to the Lionbridge Connector for Episerver (Connector) version 1.5.1. The Connector enables you to automate sending and retrieving assets from Episerver, which dramatically reduces the effort required to create, maintain, and publish Web content in multiple languages.

1 - The Translation Lifecycle

The translation lifecycle is the broad process of selecting content, sending it out for translation, and then receiving the translated content back from translation.

This set of steps usually fits inside a larger, more general process called the content lifecycle, which is the process of creating, reviewing, editing, approving, and publishing content.

When you consider the translation lifecycle and the content lifecycle together, you have the global content value chain, which is the strategy for managing multilingual content.

Remember that localizing content is a subset of steps in the broader content lifecycle. This will improve your focus on key localization considerations, improve processes, and keep all content stakeholders included. Together, this results in better content management.

2 - How the Connector Helps You Manage Your Translation Lifecycle

The Lionbridge Connector for Episerver (Connector) is a plug-in module for Episerver. It provides a range of features and user interface enhancements in Episerver that enable you to select, send, monitor, and retrieve assets for translation into any language Episerver supports.

These features automate the process, which dramatically reduces the effort and time required to export and re-import assets that need to be localized. This is very helpful when translating many assets or ensuring that translated assets are quickly re-imported to meet deadlines.

When you use the Connector, you manage your translation lifecycle entirely from within Episerver:

The Connector exports your assets from Episerver in XML format and delivers these content files to the central, hosted Clay Tablet Platform.
The Clay Tablet Platform delivers your content files to your translation providers, based on routing rules that your company chooses and the Lionbridge Connector Team implements.
When the translated content is ready, the Clay Tablet Platform retrieves it from your translators and delivers it to the Connector.
The Connector automatically imports the translated assets into the correct location in Episerver.

You can then review, revise, reject, or publish the translated assets as needed.

Note: Neither the Connector nor the Clay Tablet Platform performs any translation. Similarly, the Lionbridge Connector Team does not provide any translation services. Your company chooses the translation provider that performs the translation.

3 - Using this Guide

Purpose of this guide

This guide describes how to use the Lionbridge Connector (Connector) for Episerver to manage your translation lifecycle. It describes how to send out assets from Episerver for translation and receive them back from translation.

Who should use this guide

This guide is intended for content editors, project, marketing, localization or translation managers, or others who are responsible for creating, editing, or approving assets for translation that reside in your Episerver instance. This guide is also useful for translation providers who receive assets from your Episerver instance, because it describes your company’s translation management process.

What your company setup should be

This document assumes that:

Your company already has a functioning instance of Episerver.
The Connector has been installed, configured, and tested on your Episerver instance.
The Lionbridge Connectors team has set up the Clay Tablet Platform to send assets to your translation providers.
Lionbridge is your company’s translation provider, and Freeway is already set up for your company.

What you should already know

This document assumes that:

You are familiar with the Connector’s configuration for your Episerver instance, and the reasons for choosing certain configuration options. This is important because your company’s configuration determines which features are available.
You have a strong working knowledge of Episerver.
You are familiar with your company’s translation process and requirements.
You have valid user credentials to log into Episerver.
You have the required permissions to access the Connector functionality described in this guide.

Note: Not all the features described in this guide may be available. Feature availability depends on both your company’s Connector setup and the roles to which you are assigned. If you cannot access functionality that you need, contact your company’s Episerver administrator.

How this guide is organized

This guide contains the following chapters:

Chapter	Description
Welcome to the Lionbridge Connector for Episerver	A brief description of the Lionbridge for Episerver solution and how it fits into the translation lifecycle. It also includes information about this guide and the Lionbridge Connector Team Support contact information.
Getting Started with the Connector for Episerver	How to get started and an overview of the Connector interface and key features.
Sending Assets for Translation	How to create or edit a translation project, add assets to it, and send it out for translation. How to cancel a translation project in progress.
Monitoring Translation Status	How to monitor the status of translation projects and individual assets.
Post-Translation Features	How to perform post-translation tasks, including: * importing translated assets into Episerver * review translated assets * publishing translated assets * archiving and unarchiving translation projects * removing translation projects from the Connector

How to find out more about the Lionbridge Connector for Episerver

For information on installing and configuring the Lionbridge Connector for Episerver, read the Lionbridge Connector for Episerver Installation and Configuration Guide.

Documentation conventions

This guide uses the following conventions:

Convention	Description
Bold	Highlights screen elements such as buttons, menu items, and fields.
Courier	Highlights input, file names, and paths.
Italics	Highlights terms for emphasis, variables, or document titles.
>	Indicates a menu choice. For example, “Select Edit> Select All.”

4 - How to Contact Lionbridge Connector Support

Email @: connectors@lionbridge.com You can submit a support ticket either:

by email
from the Lionbridge Connector Zendesk page, using your web browser: https://connectors.zendesk.com/

4.1 - Submitting a Support Ticket

Do one of the following:
- Email connectors@lionbridge.com, and cc (carbon copy) anyone to include in the ticket correspondence.

Important: Include the information and attachments in your email that are listed in the sub-sections below.

Create a ticket in Zendesk:
- a. Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
- b. Sign in to Zendesk.
  
  Note: If you do not have sign-in credentials yet, then click either Sign up or Get a password, and follow the onscreen instructions.
  
  Important: Include the information and attachments that are listed in the sub-sections below.
- c. Click Submit a request.
- d. In the CCs field, add anyone to include in the ticket correspondence.
Zendesk automatically creates a ticket and responds to everyone included in the cc field.

Everyone in the original cc receives updates unless they request to be removed from the ticket.

Important: Check your email spam folder (especially first-time Zendesk users) as sometimes email notifications from Zendesk are marked as spam.

When the issue is resolved, Lionbridge closes the ticket.

4.2 - Information to Include in a Support Ticket

client name
CMS or content system name and version
Connector or App version installed
name of job for which the issue occurs
date of job submission
detailed description of the issue
any error text–copy and paste, if applicable

Files to attach to the support ticket:

CMS log files for the date the issue occurred
Connector or App log files for the date the issue occurred
screen capture of the issue

4.3 - Viewing and Updating Your Support Ticket in Zendesk

Important: You must log into Zendesk to view your support tickets there.

Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
Enter your credentials, and click Sign in.

Note: If you do not have sign-in credentials yet, then click either Sign up or Get a password, and follow the onscreen instructions.

After signing in, click My activities to view the tickets you opened or where you are cc’d.
To update tickets, you can reply or attach files.

For more information, refer to “Submitting and tracking support requests” in Zendesk’s Help Center guide for end-users, at: https://support.zendesk.com/hc/en-us/articles/203664386-Help-Center-guide-for-agents-and-end-users.

Important: Zendesk refers to a support ticket as a support request. These terms are interchangeable.

4.4 - Signing Up for a Zendesk Account for Lionbridge Connectors

You can create a new Zendesk account for Lionbridge Connectors.

Note: If you have previously emailed Lionbridge Connectors Support at connectors@lionbridge.com to create a support ticket, you can get a password for your email account. For detailed instructions, see “How to Get a Password if You Have Previously Emailed Lionbridge Connectors.”

Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
Click Sign up link.

The Sign up page opens.

Enter your name and email address, and select I’m not a robot check box.
Click Sign up.

The Sign-up complete page opens. You will receive a verification email shortly with a verification link that enables you to sign in. If you do not receive an email within a few minutes, please check your junk or spam folder.
Click the link in the verification email to create a password and sign into Zendesk.

4.5 - Getting a Zendesk Password if You Previously Emailed Lionbridge Connectors

If you have previously emailed Lionbridge Connectors Support at connectors@lionbridge.com to create a support ticket, you can get a password for your email account.

To get a password:

Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
Click the Get a password link.

The Please set me up with a new password page opens.

Enter the email address from which you emailed Lionbridge Connectors Support (connectors@lionbridge.com).
Click Submit.

Zendesk sends you an email with instructions for creating your password.
Follow the instructions in the email from Zendesk to create your password.

You can now sign in to Zendesk to create, view and update your support tickets.