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Welcome to the Lionbridge Connector for Drupal 8 and Drupal 9 TMGMT (Connector). This Connector enables you to automate sending and retrieving content from Drupal TMGMT to Lionbridge for translation, which dramatically reduces the effort required to create, maintain, and publish Web content in multiple languages.
To know more about the latest versions of Drupal 8 and Drupal 9 TMGMT (Connector), see https://www.drupal.org/project/lionbridge_translation_provider.
The translation lifecycle is the broad process of selecting content, sending it out for translation, and then receiving the translated content back from translation.
This set of steps usually fits inside a larger, more general process called the content lifecycle, which is the process of creating, reviewing, editing, approving, and publishing content.
When you consider the translation lifecycle and the content lifecycle together, you have the global content value chain, which is the strategy for managing multilingual content.
Remember that localizing content is a subset of steps in the broader content lifecycle. This will improve your focus on key localization considerations, improve processes, and keep all content stakeholders included. Together, this results in better content management.
This guide describes how to use the Lionbridge Connector for Drupal TMGMT (Connector) to manage your translation lifecycle. It describes how to send out content for translation and receive it back from translation.
This guide is intended for content editors, project, marketing, localization or translation managers, or others who are responsible for creating, editing, or approving content for translation that resides in Drupal.
This document assumes that:
This document assumes that:
Note: Not all the features described in this guide may be available. Feature availability depends on both your company’s Drupal, TMGMT and Lionbridge Connector setup and the roles to which you are assigned. If you cannot access functionality that you need, contact your company’s Drupal administrator.
This guide contains the following chapters:
| Chapter | Description |
|---|---|
| Welcome to the Lionbridge Connector for Drupal 8 and Drupal 9 TMGMT | A brief description of the Lionbridge solution for Drupal TMGMT and how it fits into the translation lifecycle. It also includes information about this guide and Lionbridge Connector Support contact information. |
| Getting Started with the Lionbridge Connector for Drupal TMGMT | How to get started and an overview of the Lionbridge Connector interface. |
| Sending Content to Lionbridge | How to send out Drupal content for translation. |
| Importing Your Translated Content into Drupal TMGMT | How to import your translated content. Relevant only if the Receive translated jobs automatically feature is not configured. |
| Tracking Your Translation Job | How to monitor the translation status of content and jobs that you sent out for translation. |
| Viewing and Reviewing Translated Jobs | How to view and review translated content. |
| Other Translation Tasks | How to perform other translation tasks, such as: * aborting jobs * resubmitting aborted jobs * deleting jobs * editing translated content * redelivering translated content to Drupal TMGMT |
This guide uses the following conventions:
| Convention | Description |
|---|---|
| Bold | Highlights screen elements such as buttons, menu items, and fields. |
| Courier | Highlights input, file names, and paths. |
| Italics | Highlights terms for emphasis, variables, or document titles. |
| > | Indicates a menu choice. For example, “Select Translation > Sources.” |
| Content type | The content type of an item defines the fields it includes. For example, a basic Page content type has title and body fields. In Drupal, you can create custom content types. |
| Drupal | A free and open-source content-management framework for building websites. |
| Content API V1 and Content API V2 | A Lionbridge translation tracking portal. |
| Freeway | A Lionbridge translation portal and a translation provider. |
| Job | One or more items that Drupal TMGMT groups together into a single translation job. All items in the job have the same target language. If you request a quote for your translation job, you must log into Lionbridge Freeway to authorize the quote before the translation process starts. |
| Lionbridge | The publisher of the Freeway translation portal and a translation provider. Users connect to the Freeway translation and Content API V2 tracking portals to submit content to and retrieve content from the Lionbridge translation provider. |
| Lionbridge Connector for Drupal TMGMT (Connector) | The connector software that Lionbridge has developed and provides that plugs into your Drupal TMGMT installation to provide connectivity to the Lionbridge translation services. In this document it is referred to as the Connector. This is the software you are installing and configuring as you work through this document. |
| Source language | The original language of the content. Content is translated from the source language. |
| Target language | The translated language of the content. Content is translated into the target language. |
| TMGMT | The Translation Management Tool (TMGMT) module in Drupal provides a tool set for translating content from Drupal. It supports plug-ins from various translation providers, which it calls translators. |
| Translator | The term in the Drupal TMGMT module that describes a connector between the module and a translation provider. In the context of this help, the Lionbridge Connector for Drupal TMGMT is a translator in Drupal. It provides a direct connection to the Lionbridge translation services. |
Email @: connectors@lionbridge.com You can submit a support ticket either:
Do one of the following:
Important: Include the information and attachments in your email that are listed in the sub-sections below.
Create a ticket in Zendesk:
a. Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
b. Sign in to Zendesk.
Note: If you do not have sign-in credentials yet, then click either Sign up or Get a password, and follow the onscreen instructions.
Important: Include the information and attachments that are listed in the sub-sections below.
c. Click Submit a request.
d. In the CCs field, add anyone to include in the ticket correspondence.
Zendesk automatically creates a ticket and responds to everyone included in the cc field.
Important: Check your email spam folder (especially first-time Zendesk users) as sometimes email notifications from Zendesk are marked as spam.
When the issue is resolved, Lionbridge closes the ticket.
Important: You must log into Zendesk to view your support tickets there.
Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
Enter your credentials, and click Sign in.
Note: If you do not have sign-in credentials yet, then click either Sign up or Get a password, and follow the onscreen instructions.
After signing in, click My activities to view the tickets you opened or where you are cc’d.
To update tickets, you can reply or attach files.
For more information, refer to “Submitting and tracking support requests” in Zendesk’s Help Center guide for end-users, at: https://support.zendesk.com/hc/en-us/articles/203664386-Help-Center-guide-for-agents-and-end-users.
Important: Zendesk refers to a support ticket as a support request. These terms are interchangeable.
You can create a new Zendesk account for Lionbridge Connectors.
Note: If you have previously emailed Lionbridge Connectors Support at connectors@lionbridge.com to create a support ticket, you can get a password for your email account. For detailed instructions, see “How to Get a Password if You Have Previously Emailed Lionbridge Connectors.”
Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
Click Sign up link.
The Sign up page opens.
Enter your name and email address, and select I’m not a robot check box.
Click Sign up.
The Sign-up complete page opens. You will receive a verification email shortly with a verification link that enables you to sign in. If you do not receive an email within a few minutes, please check your junk or spam folder.
Click the link in the verification email to create a password and sign into Zendesk.
If you have previously emailed Lionbridge Connectors Support at connectors@lionbridge.com to create a support ticket, you can get a password for your email account.
Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
Click the Get a password link.
The Please set me up with a new password page opens.
Enter the email address from which you emailed Lionbridge Connectors Support (connectors@lionbridge.com).
Click Submit.
Zendesk sends you an email with instructions for creating your password.
Follow the instructions in the email from Zendesk to create your password.
You can now sign in to Zendesk to create, view and update your support tickets.