Welcome to the Lionbridge Connector for Drupal 8 and Drupal 9 TMGMT
Welcome to the Lionbridge Connector for Drupal 8 and Drupal 9 TMGMT (Connector). This Connector enables you to automate sending and retrieving content from Drupal TMGMT to Lionbridge for translation, which dramatically reduces the effort required to create, maintain, and publish Web content in multiple languages.
To know more about the latest versions of Drupal 8 and Drupal 9 TMGMT (Connector), see https://www.drupal.org/project/lionbridge_translation_provider.
1 - The Translation Lifecycle
The translation lifecycle is the broad process of selecting content, sending it out for translation, and then receiving the translated content back from translation.
This set of steps usually fits inside a larger, more general process called the content lifecycle, which is the process of creating, reviewing, editing, approving, and publishing content.
When you consider the translation lifecycle and the content lifecycle together, you have the global content value chain, which is the strategy for managing multilingual content.
Remember that localizing content is a subset of steps in the broader content lifecycle. This will improve your focus on key localization considerations, improve processes, and keep all content stakeholders included. Together, this results in better content management.
2 - Using this Guide
Purpose of this guide
This guide describes how to use the Lionbridge Connector for Drupal TMGMT (Connector) to manage your translation lifecycle. It describes how to send out content for translation and receive it back from translation.
Who should use this guide?
This guide is intended for content editors, project, marketing, localization or translation managers, or others who are responsible for creating, editing, or approving content for translation that resides in Drupal.
What your company setup should be
This document assumes that:
- Your company already uses Drupal and has installed the TMGMT module.
- Your company has created a Lionbridge Freeway account, at https://freeway.lionbridge.com.
What you should already know
This document assumes that:
- You have a strong working knowledge of Drupal.
- You are familiar with your company’s translation process and requirements.
- You have valid user credentials to log into Drupal.
Note: Not all the features described in this guide may be available. Feature availability depends on both your company’s Drupal, TMGMT and Lionbridge Connector setup and the roles to which you are assigned. If you cannot access functionality that you need, contact your company’s Drupal administrator.
How this guide is organized
This guide contains the following chapters:
Documentation conventions
This guide uses the following conventions:
Convention |
Description |
Bold |
Highlights screen elements such as buttons, menu items, and fields. |
Courier |
Highlights input, file names, and paths. |
Italics |
Highlights terms for emphasis, variables, or document titles. |
> |
Indicates a menu choice. For example, “Select Translation > Sources.” |
4 - How to Contact Lionbridge Connector Support
Email @: connectors@lionbridge.com
You can submit a support ticket either:
4.1 - Submitting a Support Ticket
-
Do one of the following:
Important: Include the information and attachments in your email that are listed in the sub-sections below.
- Everyone in the original cc receives updates unless they request to be removed from the ticket.
Important: Check your email spam folder (especially first-time Zendesk users) as sometimes email notifications from Zendesk are marked as spam.
When the issue is resolved, Lionbridge closes the ticket.
4.3 - Viewing and Updating Your Support Ticket in Zendesk
Important: You must log into Zendesk to view your support tickets there.
-
Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
-
Enter your credentials, and click Sign in.

Note: If you do not have sign-in credentials yet, then click either Sign up or Get a password, and follow the onscreen instructions.
-
After signing in, click My activities to view the tickets you opened or where you are cc’d.
-
To update tickets, you can reply or attach files.
For more information, refer to “Submitting and tracking support requests” in Zendesk’s Help Center guide for end-users, at: https://support.zendesk.com/hc/en-us/articles/203664386-Help-Center-guide-for-agents-and-end-users.
Important: Zendesk refers to a support ticket as a support request. These terms are interchangeable.
4.4 - Signing Up for a Zendesk Account for Lionbridge Connectors
You can create a new Zendesk account for Lionbridge Connectors.
Note: If you have previously emailed Lionbridge Connectors Support at connectors@lionbridge.com to create a support ticket, you can get a password for your email account. For detailed instructions, see “How to Get a Password if You Have Previously Emailed Lionbridge Connectors.”
To sign up for a Zendesk account:
-
Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
-
Click Sign up link.

The Sign up page opens.

-
Enter your name and email address, and select I’m not a robot check box.
-
Click Sign up.
The Sign-up complete page opens. You will receive a verification email shortly with a verification link that enables you to sign in. If you do not receive an email within a few minutes, please check your junk or spam folder.
-
Click the link in the verification email to create a password and sign into Zendesk.
4.5 - Getting a Zendesk Password if You Previously Emailed Lionbridge Connectors
If you have previously emailed Lionbridge Connectors Support at connectors@lionbridge.com to create a support ticket, you can get a password for your email account.
To get a password:
-
Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
-
Click the Get a password link.

The Please set me up with a new password page opens.

-
Enter the email address from which you emailed Lionbridge Connectors Support (connectors@lionbridge.com).
-
Click Submit.
Zendesk sends you an email with instructions for creating your password.
-
Follow the instructions in the email from Zendesk to create your password.
You can now sign in to Zendesk to create, view and update your support tickets.