Welcome to the Connector
Welcome to the Lionbridge Connector for Adobe Experience Manager
Welcome to the Lionbridge Connector for Adobe Experience Manager (“Connector”). This is the connector between Adobe Experience Manager and the Lionbridge Translation Services. If the Connector’s add-on for Lionbridge is installed, you can automate sending and retrieving content from Adobe Experience Manager directly to and from the Lionbridge Translation Services.
2 - About the Content API Platform
About the Content API Platform
The Content API translation-connectivity platform is the easiest, most flexible way to integrate content systems, including content management systems (CMSs) and other content producers, with translation providers and translation technologies.
Content API Platform is the hosted (IaaS) connectivity platform that receives and routes content from content management systems to translation providers and back, including to Lionbridge via Freeway. It is hosted on Amazon Web Services (AWS). During implementation, the Lionbridge Connector Team configures the Platform for your translation solution, based on the translation providers or systems you use.
3 - How the Connector Works with Adobe Experience Manager
The Lionbridge Connector (“Connector”) is an important part of the Content API translation solution.
The Connector is installed on your system as an add-on to Adobe Experience Manager. Its functionality is displayed to the users as part of Adobe Experience Manager.

Your translation systems architecture might look like the configuration above. It may have additional CMSs or translation providers, but the core concepts remain the same. If your translation provider is Lionbridge, it is accessed via Freeway.
During implementation, Lionbridge Connector Support works with you and your translation providers to configure and test the other elements of your translation solution, which are the Content API Platform’s connections to your translation providers' systems.
4 - Using this Guide
Purpose of this guide
This guide describes everything you need to know to install and configure the Lionbridge Connector (“Connector”) for Adobe Experience Manager. It describes the delivery package contents, system requirements, installation instructions, and configuration procedures.
Note: This guide describes using both the Adobe Experience Manager Touch-Optimized UI and the Classic UI. The terminology in this guide is for classic devices, such desktops and laptops, although it is also relevant to mobile devices, such as tablets. For detailed information about the UIs and views, as well as differences in terminology depending on device types, refer to the Adobe Experience Manager documentation, available at http://helpx.adobe.com/marketing-cloud/experience-manager.html?t2.
Recommendation: Review the user guide to fully understand the powerful features of the Connector.
Who should use this guide
This guide is intended for Adobe Experience Manager administrators and system integrators.
What you should already know
This document assumes that your company already has an installed instance of Adobe Experience Manager. It assumes that you have a strong working knowledge of Adobe Experience Manager and its features.
If Lionbridge is your company’s translation provider, it assumes that Freeway is already set up for your company.
How to find out more about the Lionbridge Connector for Adobe Experience Manager
For information on using the Lionbridge Connector to send and receive content for translation from Adobe Experience Manager, read the Lionbridge Connector for Adobe Experience Manager User Guide.
To access all Lionbridge Connector for Adobe Experience Manager documentation:
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Log into Adobe Experience Manager.
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Do one of the following:
- In the Touch-Optimized UI of Adobe Experience Manager, click the Tools icon
and then click Lionbridge Connector in the Adobe Experience Manager rail. (This opens the Connector in a new browser tab.)
- In the Classic UI of Adobe Experience Manager, scroll down and click Lionbridge Connector in the right pane.
- In your Web browser, navigate to /content/ctctranslation/status.html on your Adobe Experience Manager instance.
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In the Lionbridge Connector rail, click Admin Tools.
- This displays the Admin Tools menu options.
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Click Help.
- A new Web page opens, displaying links to the Lionbridge Connector for Adobe Experience Manager documentation.
Documentation conventions
This guide uses the following conventions:
Convention |
Description |
Bold |
Highlights screen elements such as buttons, menu items, and fields. |
Courier |
Highlights input, file names, and paths. |
Italics |
Highlights terms for emphasis, variables, or document titles. |
> |
Indicates a menu choice. For example, Select Admin Tools > Configuration. |
5 - How to Contact Lionbridge Connector Support
Email @: connectors@lionbridge.com
You can submit a support ticket either:
5.1 - Submitting a Support Ticket
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Do one of the following:
Important: Include the information and attachments in your email that are listed in the sub-sections below.
- Everyone in the original cc receives updates unless they request to be removed from the ticket.
Important: Check your email spam folder (especially first-time Zendesk users) as sometimes email notifications from Zendesk are marked as spam.
When the issue is resolved, Lionbridge closes the ticket.
5.3 - Viewing and Updating Your Support Ticket in Zendesk
Important: You must log into Zendesk to view your support tickets there.
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Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
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Enter your credentials, and click Sign in.

Note: If you do not have sign-in credentials yet, then click either Sign up or Get a password, and follow the onscreen instructions.
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After signing in, click My activities to view the tickets you opened or where you are cc’d.
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To update tickets, you can reply or attach files.
For more information, refer to “Submitting and tracking support requests” in Zendesk’s Help Center guide for end-users, at: https://support.zendesk.com/hc/en-us/articles/203664386-Help-Center-guide-for-agents-and-end-users.
Important: Zendesk refers to a support ticket as a support request. These terms are interchangeable.
5.4 - Signing Up for a Zendesk Account for Lionbridge Connectors
You can create a new Zendesk account for Lionbridge Connectors.
Note: If you have previously emailed Lionbridge Connectors Support at connectors@lionbridge.com to create a support ticket, you can get a password for your email account. For detailed instructions, see “How to Get a Password if You Have Previously Emailed Lionbridge Connectors.”
To sign up for a Zendesk account:
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Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
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Click Sign up link.

The Sign up page opens.

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Enter your name and email address, and select I’m not a robot check box.
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Click Sign up.
The Sign-up complete page opens. You will receive a verification email shortly with a verification link that enables you to sign in. If you do not receive an email within a few minutes, please check your junk or spam folder.
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Click the link in the verification email to create a password and sign into Zendesk.
5.5 - Getting a Zendesk Password if You Previously Emailed Lionbridge Connectors
If you have previously emailed Lionbridge Connectors Support at connectors@lionbridge.com to create a support ticket, you can get a password for your email account.
To get a password:
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Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
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Click the Get a password link.

The Please set me up with a new password page opens.

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Enter the email address from which you emailed Lionbridge Connectors Support (connectors@lionbridge.com).
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Click Submit.
Zendesk sends you an email with instructions for creating your password.
- Follow the instructions in the email from Zendesk to create your password.
You can now sign in to Zendesk to create, view and update your support tickets.