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Welcome to the Connector

Welcome to the Lionbridge Connector for Adobe Experience Manager

Welcome to the Lionbridge Connector for Adobe Experience Manager (“Connector”). This is the connector between Adobe Experience Manager and the Lionbridge Translation Services. If the Connector’s add-on for Lionbridge is installed, you can automate sending and retrieving content from Adobe Experience Manager directly to and from the Lionbridge Translation Services.

1 - Terminology

Asset Any content or document being sent for translation, including metadata. Assets are created by the Connector.
Content API Platform The hosted connectivity platform that receives and routes content from content systems, including content management systems (CMSs), to translation providers and back during implementation. The Lionbridge Connector Team configures the Platform based on the number and nature of systems involved in your system architecture.
Freeway The name of the Lionbridge translation portal for submitting content to and retrieving content from the Lionbridge translation provider.
FTP Server File Transfer Protocol (FTP) is a standard network protocol used to transfer files from one host to another host over a TCP-based network, such as the Internet. Translation providers may receive and send files for translation using an FTP server.
Keys The Connector uses keys to establish a secure, discrete connection between the Connector instance and the Platform.
Very important Do not use the same account keys on multiple instances, because this is a violation of the License Agreement. Using the same account keys on multiple instances will cause the Connector to behave unexpectedly, which can result in lost translation content, orphaned projects, and inaccurate translation status reports. The Lionbridge Connector team will support technical issues caused by duplicating or incorrectly installing CMS address keys only on a time and materials basis.**
Lionbridge The publisher of the Freeway translation portal and a translation provider. Users connect to the Freeway translation portal to submit content to and retrieve content from the Lionbridge translation provider.
Lionbridge Connector for Adobe Experience Manager (Connector) The connector software that Clay Tablet Technologies has developed and provides, which plugs into your Adobe Experience Manager installation to provide connectivity to our hosted Platform. In this document it is referred to as the Connector. This is the software you are installing and configuring as you work through this document.
MT Machine translation. The translation provider can be a machine translation service, such as Bing.
Producer CMS or another system that sends content or documents out for translation. In this case, this is your Adobe Experience Manager.
Provider provider of translation services. The delivery of assets to the provider may be via an FTP server or a TMS connector.
Support Asset Supporting documents and their metadata. Support assets are not translated by the translation provider, but they provide helpful context for the translator.
TMS Translation management system that the translation provider uses.

2 - About the Content API Platform

About the Content API Platform

The Content API translation-connectivity platform is the easiest, most flexible way to integrate content systems, including content management systems (CMSs) and other content producers, with translation providers and translation technologies.

Content API Platform is the hosted (IaaS) connectivity platform that receives and routes content from content management systems to translation providers and back, including to Lionbridge via Freeway. It is hosted on Amazon Web Services (AWS). During implementation, the Lionbridge Connector Team configures the Platform for your translation solution, based on the translation providers or systems you use.

3 - How the Connector Works with Adobe Experience Manager

The Lionbridge Connector (“Connector”) is an important part of the Content API translation solution.

The Connector is installed on your system as an add-on to Adobe Experience Manager. Its functionality is displayed to the users as part of Adobe Experience Manager.

Your translation systems architecture might look like the configuration above. It may have additional CMSs or translation providers, but the core concepts remain the same. If your translation provider is Lionbridge, it is accessed via Freeway.

During implementation, Lionbridge Connector Support works with you and your translation providers to configure and test the other elements of your translation solution, which are the Content API Platform’s connections to your translation providers' systems.

4 - Using this Guide

Purpose of this guide

This guide describes everything you need to know to install and configure the Lionbridge Connector (“Connector”) for Adobe Experience Manager. It describes the delivery package contents, system requirements, installation instructions, and configuration procedures.

Note: This guide describes using both the Adobe Experience Manager Touch-Optimized UI and the Classic UI. The terminology in this guide is for classic devices, such desktops and laptops, although it is also relevant to mobile devices, such as tablets. For detailed information about the UIs and views, as well as differences in terminology depending on device types, refer to the Adobe Experience Manager documentation, available at http://helpx.adobe.com/marketing-cloud/experience-manager.html?t2.

Recommendation: Review the user guide to fully understand the powerful features of the Connector.

Who should use this guide

This guide is intended for Adobe Experience Manager administrators and system integrators.

What you should already know

This document assumes that your company already has an installed instance of Adobe Experience Manager. It assumes that you have a strong working knowledge of Adobe Experience Manager and its features. If Lionbridge is your company’s translation provider, it assumes that Freeway is already set up for your company.

How to find out more about the Lionbridge Connector for Adobe Experience Manager

For information on using the Lionbridge Connector to send and receive content for translation from Adobe Experience Manager, read the Lionbridge Connector for Adobe Experience Manager User Guide.

To access all Lionbridge Connector for Adobe Experience Manager documentation:
  1. Log into Adobe Experience Manager.

  2. Do one of the following:

    • In the Touch-Optimized UI of Adobe Experience Manager, click the Tools icon and then click Lionbridge Connector in the Adobe Experience Manager rail. (This opens the Connector in a new browser tab.)
    • In the Classic UI of Adobe Experience Manager, scroll down and click Lionbridge Connector in the right pane.
    • In your Web browser, navigate to /content/ctctranslation/status.html on your Adobe Experience Manager instance.
  3. In the Lionbridge Connector rail, click Admin Tools.

    • This displays the Admin Tools menu options.
  4. Click Help.

    • A new Web page opens, displaying links to the Lionbridge Connector for Adobe Experience Manager documentation.
Documentation conventions

This guide uses the following conventions:

Convention Description
Bold Highlights screen elements such as buttons, menu items, and fields.
Courier Highlights input, file names, and paths.
Italics Highlights terms for emphasis, variables, or document titles.
> Indicates a menu choice. For example, Select Admin Tools > Configuration.

5 - How to Contact Lionbridge Connector Support

Email @: connectors@lionbridge.com

You can submit a support ticket either:

5.1 - Submitting a Support Ticket

  1. Do one of the following:

Important: Include the information and attachments in your email that are listed in the sub-sections below.

  • Create a ticket in Zendesk:

    • a. Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.

    • b. Sign in to Zendesk.

      Note: If you do not have sign-in credentials yet, then click either Sign up or Get a password, and follow the onscreen instructions.

      Important: Include the information and attachments that are listed in the sub-sections below.

    • c. Click Submit a request.

    • d. In the CCs field, add anyone to include in the ticket correspondence.

    Zendesk automatically creates a ticket and responds to everyone included in the cc field.

  1. Everyone in the original cc receives updates unless they request to be removed from the ticket.

Important: Check your email spam folder (especially first-time Zendesk users) as sometimes email notifications from Zendesk are marked as spam.

When the issue is resolved, Lionbridge closes the ticket.

5.2 - Information to Include in a Support Ticket

  • client name
  • CMS or content system name and version
  • Connector or App version installed
  • name of job for which the issue occurs
  • date of job submission
  • detailed description of the issue
  • any error text–copy and paste, if applicable
Files to attach to the support ticket:
  • CMS log files for the date the issue occurred
  • Connector or App log files for the date the issue occurred
  • screen capture of the issue

5.3 - Viewing and Updating Your Support Ticket in Zendesk

Important: You must log into Zendesk to view your support tickets there.

  1. Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.

  2. Enter your credentials, and click Sign in.

Note: If you do not have sign-in credentials yet, then click either Sign up or Get a password, and follow the onscreen instructions.

  1. After signing in, click My activities to view the tickets you opened or where you are cc’d.

  2. To update tickets, you can reply or attach files.

For more information, refer to “Submitting and tracking support requests” in Zendesk’s Help Center guide for end-users, at: https://support.zendesk.com/hc/en-us/articles/203664386-Help-Center-guide-for-agents-and-end-users.

Important: Zendesk refers to a support ticket as a support request. These terms are interchangeable.

5.4 - Signing Up for a Zendesk Account for Lionbridge Connectors

You can create a new Zendesk account for Lionbridge Connectors.

Note: If you have previously emailed Lionbridge Connectors Support at connectors@lionbridge.com to create a support ticket, you can get a password for your email account. For detailed instructions, see “How to Get a Password if You Have Previously Emailed Lionbridge Connectors.”

To sign up for a Zendesk account:
  1. Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.

  2. Click Sign up link.

The Sign up page opens.

  1. Enter your name and email address, and select I’m not a robot check box.

  2. Click Sign up.

    The Sign-up complete page opens. You will receive a verification email shortly with a verification link that enables you to sign in. If you do not receive an email within a few minutes, please check your junk or spam folder.

  3. Click the link in the verification email to create a password and sign into Zendesk.

5.5 - Getting a Zendesk Password if You Previously Emailed Lionbridge Connectors

If you have previously emailed Lionbridge Connectors Support at connectors@lionbridge.com to create a support ticket, you can get a password for your email account.

To get a password:
  1. Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.

  2. Click the Get a password link.

The Please set me up with a new password page opens.

  1. Enter the email address from which you emailed Lionbridge Connectors Support (connectors@lionbridge.com).

  2. Click Submit.

Zendesk sends you an email with instructions for creating your password.

  1. Follow the instructions in the email from Zendesk to create your password.

You can now sign in to Zendesk to create, view and update your support tickets.