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Welcome to the Lionbridge Connector for Adobe Experience Manager (“Connector”). This is the connector between Adobe Experience Manager and the Lionbridge Translation Services. If the Connector’s add-on for Lionbridge is installed, you can automate sending and retrieving content from Adobe Experience Manager directly to and from the Lionbridge Translation Services.
| Asset | Any content or document being sent for translation, including metadata. Assets are created by the Connector. |
| Content API Platform | The hosted connectivity platform that receives and routes content from content systems, including content management systems (CMSs), to translation providers and back during implementation. The Lionbridge Connector Team configures the Platform based on the number and nature of systems involved in your system architecture. |
| Freeway | The name of the Lionbridge translation portal for submitting content to and retrieving content from the Lionbridge translation provider. |
| FTP Server | File Transfer Protocol (FTP) is a standard network protocol used to transfer files from one host to another host over a TCP-based network, such as the Internet. Translation providers may receive and send files for translation using an FTP server. |
| Keys | The Connector uses keys to establish a secure, discrete connection between the Connector instance and the Platform. Very important Do not use the same account keys on multiple instances, because this is a violation of the License Agreement. Using the same account keys on multiple instances will cause the Connector to behave unexpectedly, which can result in lost translation content, orphaned projects, and inaccurate translation status reports. The Lionbridge Connector team will support technical issues caused by duplicating or incorrectly installing CMS address keys only on a time and materials basis.** |
| Lionbridge | The publisher of the Freeway translation portal and a translation provider. Users connect to the Freeway translation portal to submit content to and retrieve content from the Lionbridge translation provider. |
| Lionbridge Connector for Adobe Experience Manager (Connector) | The connector software that Clay Tablet Technologies has developed and provides, which plugs into your Adobe Experience Manager installation to provide connectivity to our hosted Platform. In this document it is referred to as the Connector. This is the software you are installing and configuring as you work through this document. |
| MT | Machine translation. The translation provider can be a machine translation service, such as Bing. |
| Producer | CMS or another system that sends content or documents out for translation. In this case, this is your Adobe Experience Manager. |
| Provider | provider of translation services. The delivery of assets to the provider may be via an FTP server or a TMS connector. |
| Support Asset | Supporting documents and their metadata. Support assets are not translated by the translation provider, but they provide helpful context for the translator. |
| TMS | Translation management system that the translation provider uses. |
The Content API translation-connectivity platform is the easiest, most flexible way to integrate content systems, including content management systems (CMSs) and other content producers, with translation providers and translation technologies.
Content API Platform is the hosted (IaaS) connectivity platform that receives and routes content from content management systems to translation providers and back, including to Lionbridge via Freeway. It is hosted on Amazon Web Services (AWS). During implementation, the Lionbridge Connector Team configures the Platform for your translation solution, based on the translation providers or systems you use.
The Lionbridge Connector (“Connector”) is an important part of the Content API translation solution.
The Connector is installed on your system as an add-on to Adobe Experience Manager. Its functionality is displayed to the users as part of Adobe Experience Manager.
Your translation systems architecture might look like the configuration above. It may have additional CMSs or translation providers, but the core concepts remain the same. If your translation provider is Lionbridge, it is accessed via Freeway.
During implementation, Lionbridge Connector Support works with you and your translation providers to configure and test the other elements of your translation solution, which are the Content API Platform’s connections to your translation providers' systems.
This guide describes everything you need to know to install and configure the Lionbridge Connector (“Connector”) for Adobe Experience Manager. It describes the delivery package contents, system requirements, installation instructions, and configuration procedures.
Note: This guide describes using both the Adobe Experience Manager Touch-Optimized UI and the Classic UI. The terminology in this guide is for classic devices, such desktops and laptops, although it is also relevant to mobile devices, such as tablets. For detailed information about the UIs and views, as well as differences in terminology depending on device types, refer to the Adobe Experience Manager documentation, available at http://helpx.adobe.com/marketing-cloud/experience-manager.html?t2.
Recommendation: Review the user guide to fully understand the powerful features of the Connector.
This guide is intended for Adobe Experience Manager administrators and system integrators.
This document assumes that your company already has an installed instance of Adobe Experience Manager. It assumes that you have a strong working knowledge of Adobe Experience Manager and its features. If Lionbridge is your company’s translation provider, it assumes that Freeway is already set up for your company.
For information on using the Lionbridge Connector to send and receive content for translation from Adobe Experience Manager, read the Lionbridge Connector for Adobe Experience Manager User Guide.
Log into Adobe Experience Manager.
Do one of the following:
and then click Lionbridge Connector in the Adobe Experience Manager rail. (This opens the Connector in a new browser tab.)In the Lionbridge Connector rail, click Admin Tools.
Click Help.
This guide uses the following conventions:
| Convention | Description |
|---|---|
| Bold | Highlights screen elements such as buttons, menu items, and fields. |
| Courier | Highlights input, file names, and paths. |
| Italics | Highlights terms for emphasis, variables, or document titles. |
| > | Indicates a menu choice. For example, Select Admin Tools > Configuration. |
Email @: connectors@lionbridge.com
You can submit a support ticket either:
Do one of the following:
Important: Include the information and attachments in your email that are listed in the sub-sections below.
Create a ticket in Zendesk:
a. Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
b. Sign in to Zendesk.
Note: If you do not have sign-in credentials yet, then click either Sign up or Get a password, and follow the onscreen instructions.
Important: Include the information and attachments that are listed in the sub-sections below.
c. Click Submit a request.
d. In the CCs field, add anyone to include in the ticket correspondence.
Zendesk automatically creates a ticket and responds to everyone included in the cc field.
Important: Check your email spam folder (especially first-time Zendesk users) as sometimes email notifications from Zendesk are marked as spam.
When the issue is resolved, Lionbridge closes the ticket.
Important: You must log into Zendesk to view your support tickets there.
Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
Enter your credentials, and click Sign in.
Note: If you do not have sign-in credentials yet, then click either Sign up or Get a password, and follow the onscreen instructions.
After signing in, click My activities to view the tickets you opened or where you are cc’d.
To update tickets, you can reply or attach files.
For more information, refer to “Submitting and tracking support requests” in Zendesk’s Help Center guide for end-users, at: https://support.zendesk.com/hc/en-us/articles/203664386-Help-Center-guide-for-agents-and-end-users.
Important: Zendesk refers to a support ticket as a support request. These terms are interchangeable.
You can create a new Zendesk account for Lionbridge Connectors.
Note: If you have previously emailed Lionbridge Connectors Support at connectors@lionbridge.com to create a support ticket, you can get a password for your email account. For detailed instructions, see “How to Get a Password if You Have Previously Emailed Lionbridge Connectors.”
Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
Click Sign up link.
The Sign up page opens.
Enter your name and email address, and select I’m not a robot check box.
Click Sign up.
The Sign-up complete page opens. You will receive a verification email shortly with a verification link that enables you to sign in. If you do not receive an email within a few minutes, please check your junk or spam folder.
Click the link in the verification email to create a password and sign into Zendesk.
If you have previously emailed Lionbridge Connectors Support at connectors@lionbridge.com to create a support ticket, you can get a password for your email account.
Open the Lionbridge Connector Zendesk page in your browser: https://connectors.zendesk.com.
Click the Get a password link.
The Please set me up with a new password page opens.
Enter the email address from which you emailed Lionbridge Connectors Support (connectors@lionbridge.com).
Click Submit.
Zendesk sends you an email with instructions for creating your password.
You can now sign in to Zendesk to create, view and update your support tickets.